The Inside Advantage

The Weldstar Operations Team has been developed over time to meet the needs and expectations of Weldstar customers.

Comprised of friendly customer service representatives, knowledgeable inside technical sales people, and experienced warehouse and delivery personnel, the team stands ready to deliver product, advice, and information. It is all part of the Weldstar tradition of excellence.

Inside Sales and Customer Service are always available to answer customer questions. Armed with the same extensive training as the outside sales force, the inside team is on call to assist the customer, whether it's a matter of delivery, usage history, or troubleshooting. In addition, customers have access to a technical representative - and management - around the clock, should special needs arise.

Weldstar Delivers

Weldstar works with our customers to streamline orders and deliveries. In today’s business climate we understand that people are expected to perform more work in less time. Weldstar continually looks for ways to make doing business with us easier and more convenient.

Weldstar versus Next Day Delivery

Weldstar works with our customers to analyze product usage and tailor an order form to their weekly needs, complete with part numbers and package quantities. Consolidating deliveries reduces your; order time, invoices, unloading time, and many other transactional costs

Versus

Some competitors promote next day delivery which increases the number of orders, invoices and deliveries. “Next day” delivery can drastically increase your; ordering time, unloading time, invoice processing time, and all other transactional related costs.

How can Weldstar reduce your transactional costs?

• Weekly Contact Calls - Weldstar calls our customer contact(s) one day prior to delivery as a reminder to check inventories and upcoming needs.  We realize that many times our customers are focused on issues that need their immediate attention; therefore it helps to be reminded of future requirements before they become an emergency this saves time, energy, and money.

• Even Exchange Deliveries – Even exchange
  guarantees a consistent inventory of cylinders, and avoids inventory build-up, which leads to additional costs.  It also reduces ordering and monitoring time.

• Monitoring Changes – Weldstar will monitor product and usage fluctuations and work with our customers to make the correct adjustments to their inventory.

• Emergencies – We understand that there will be the occasional emergency.  Weldstar commits to handling
  those emergencies as we always have.  We provide
  24 hour access to a representative.

• Flexibility – We Ask. One size does not fit all. 
  Therefore, by asking what you need we can
  adjust our process to minimize costs and maximize service.